Frequently Asked Questions

We are the best when Getting your document fast!

We hope you find the frequently asked questions by our customers over the past 11 years. We have established ourselves as a trusted and reliable in the document management industry.

Please do email us if we have note answered your question here. We will gladly assist.
Contact Us
Are you part of home affairs?

We are a private entity. We will charge you a fee for our services.

Are you part of the Enatis / License department?

We are a private entity.  We will charge you a fee for our services.

Are you a legitimate company?

Yes, we are. Q-line has been offering clients our services for over 11 years. Please refer to our reviews on Google My Business.

Can you collect my passport on my behalf?

The client needs to collect in person.

Can you collect my driver's licence card?

We can only collect your driver’s licence card if you are out of the country.  An affidavit must be provided.

Can I apply for my driver's licence card abroad?

Clients must be in the Republic of South Africa to apply for a driver’s licence card.

Can you apply for my passport without me being present?

The client needs to collect the passport in person.

What guarantees do I have that I will get my documents?

Please refer to our reviews on Google My Business or you are welcome to visit our offices in-person if you are in the Bedfordview area.

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